Customer Support
Return &
Refunds
Our Return Policy
We want you to love your GZ Fashion purchase. If you are not completely satisfied, please review our return and exchange guidelines below to see if your item is eligible for a return.
1. Standard Returns
Unworn, unwashed, and undamaged fashion items with original tags attached can be returned or exchanged within 7 days of delivery. The customer is responsible for the shipping fees associated with returning the item to our facility in Pindi Gheb.
2. Personalized & Customized Items
Important: Due to the bespoke nature of personalized products (items with custom names, initials, or specific tailoring), these items are final sale and cannot be returned or exchanged unless the item arrived damaged or defective.
3. Damaged or Defective Items
If you receive a defective, damaged, or incorrect item, please contact our customer support team within 24 hours of delivery. Please provide photographic evidence of the issue. We will gladly arrange a replacement or process a refund at no extra cost to you.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and transferred to your bank account or original method of payment within 5-7 business days.